Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of allmarineservices.com.au.

Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.

RETURNS POLICY

Please notify All Marine Services immediately for authorisation for any return of an items or part.

We will gladly refund in the form of a store credit (excludes delivery costs) an item or part which is returned to us within 14 days from receipt of your order provided the returned item or part is in 100% new condition and has not been used or fitted. Any authorised return must be delivered at the customer’s cost (inclusive of any delivery charges, duty and GST)

Any item or part returned will be assessed and if found to not be in 100% new condition, will be returned to sender COD (to cover delivery costs).

A restocking/warehouse fee of 40% will apply to any item or part returned.

International Returns must be declared and prominently noted on all shipping documentation. Failure to comply may result in the item or part being returned to sender. All duties, taxes and fees associated with the returned item or part are the responsibility of the sender.

An item or part available for sale but not currently in stock will be considered a “special order” and cannot be returned. You will be promptly notified if this is the case.

WARRANTY

Please notify All Marine Services immediately for authorisation of any Warranty Return of an item or part.

The defective item or part must be returned COD inclusive of all taxes and delivery charges. The part will be assessed and if found to be a genuine warranty claim the item or part will be replaced.

The customer is responsible for all transportation and labour associated with the removal, replacement and return of the item or part.

ACCEPTANCE OR REJECTION OF AN ORDER

In certain circumstances All Marine Services may need to reject your order, including but not limited to where the requested item or part is not available or if there is an error in the price or product description or an error in the postage or delivery charges.

CANCELLING AND ORDER

In certain circumstances All Marine Services may cancel your order or any part of your order, including but not limited to where the requested item or part is not available or if there is an error in the price of an item or part or an error in the postage or delivery charges. 

You may cancel an order at any time provided the order has not been despatched.

GENERAL TERMS

These Terms and Conditions may change from time to time and we recommend you read them prior to placing an order.